FAQs - Hebei Natai Chemical Industry Co., Ltd.
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FAQs

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Our MOQ is based on your demand. And we could provide free sample for your testing and trial, if products meet your requirement, you could put your continuous order with our company.

Can you supply the relevant documentation?

Yes, we could provide documents including Commercial Invoice, Packing List, Bill of Lading, Insurance, Country of Origin, and other docs as customer's request.

What is the average lead time?

After making contracts and recieving remitment, we will immediately arrange the manufacturing, and customs officer would check the cargo after finishing production, and then we transport to nearest port to wait for shipping. We will always update all delivery information.

What kinds of payment methods do you accept?

We could make the payment such as TT, LC, and so on.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export package that certified by Chinese customs, the fumigation-free pallet is so strong which could take on distant transportation and shipping, we use the elastic and firm plastic film to keep the product integral state. From our door to your door, we guarantee and secure our product fully and totaly same.

How about the shipping fees?

We would choose the efficient and competitive shipping line to deliver the cargo.